Frequently Asked Questions
You will have to check if the application is running and if the phone has internet access.
The part of the application that sends data to the server can be sometimes killed by the Android system. If so, after 2 days when the application does not send any data, that part of the application will restart and it will send all the data that was collected in the last 2 days. You can manually restart the application if you go to Google play and open the application from there (assuming you have installed the application with google play). If you used a custom installer you can reinstall the exact apk. When you reinstall it, you don't loose any logs and the application will be restarted after you reopen it.
Here is a list that you can check:
1. First of all you need to check the phone's internet connection. You can do this by using the phone's browser and access the internet. Leave the internet connection on.
2. The phone's airplain mode should be disabled.
3. Restart(shut down and start up) your phone.
4. Choose a smaller time interval for the data to be sent to the server. After you login go to Account(right menu) -> Phone settings -> set the Time interval for sending data to 15 mins.
5. Check to see if the application is running on the phone. Go to Settings -> Applications -> Running services
6. Check to see if the application is still installed on the phone. Go to Settings -> Applications -> Manage applications
The logs from the phone are not sent immediately to the server. The logs are first saved into the phone and usually once every hour the phone will try to send the logs to the server. If an internet connection is not available the logs will be sent another time when the internet is available (this way no logs are lost).
You can change the time interval for the phone to send logs to the server, you can set it to 15 minutes by going to account/phone settings/Time interval for sending data to the server. Even like this you will still not see instantaneously the logs on the server.
The first time you register the application it is normal to see some activity from the past (like a sms or mms). The database is empty and some data has to be inserted in order to compare it with the new data.
1. Try to use the recover password section.
2. If the email is not registered most likely you didn't enter your email correctly when you registered on the phone. Contact support and specify your phone number or mac address. Specify also your real email address.
Your password is encrypted in our database and I can not tell you your password, but no problem, you can recover your password alone.
Just go to recover password enter your email(the email used when you registered) in the Recover your password box and click recover. You will receive a mail with a token and a link. Click on that link, enter the code that you received in the email, and enter your new password.
If you have installed the application once this means that you have registered an account. If you want to use the same registered account in order to install the app on another phone, you just have to enter the same email and password when you install the application on another phone. After you finish installing the application, you can login to the server and you will see the new phone in the phones list.
If you leave the application installed, logs from your phone will be sent to the server even if you will not have full access to see the logs. If you uninstall Cell phones Tracker, no more data will be sent to the server. The uninstall process is the common process for every Android application. Just go to Settings, Applications, Manage application, select Spy phone app and uninstall it. Spy phone app will be completely deleted from the phone. We do not use any mechanism to hide or to reinstall the application.
Also, for some versions from Google Play you will need to disable the Device Administrator Rights before you can uninstall the app.
The phone is active for three days after you register it. You are not required to enter any billing information.
First of all you must register your account and your phone. Please see Install Cell phones Tracker for more info. Login to the site after you install the application. You will have a free trial of 3 days.
We use the trusted and secure 2Checkout for the payment system. We use instant payment notifications. This means that your payment is validated almost immediately. For any issues (if your payment is not validated) please contact us to solve the problem.
If you want to pay with 2checkout system you will have to complete data about Billing Information and to select the Payment method. After you have performed these steps you will need to click on the "Finalize order" button in order to send the payment info to our database. Attention! If you don't click on the "Finalize order" button the money will be withdrawn from your account but your phone will still be inactive. If you miss to click on the "Finalize order" button please send us an email with all payment information and we will manually validate your payment.
To subscribe for a whole year, the price for the basic subscription is 100$.
We have some discounts, please check our offers section for more phones.
There are no hidden fees. Even without a payment you can still see the logs that are recorded by the application. And with the help of the trial period you can see if the application is useful enough to subscribe.
At the moment our website allows payments: via 2Checkout. And them require a card (MasterCard, Maestro, Visa, Visa Electron etc.).
Notification in statusbar
This is a parental control application and we have added a notification on the target phone, notification which will notify the phone's owner that his phone is tracked. This is also a clause by the terms and conditions of Google Play.
Facebook, Whatsapp, Viber, Line and Skype issues
To record messages in Facebook, Line, Viber or Skype the target phone must have ROOT access. Without root access our application can't access files generated by Facebook, Line, Viber or Skype. This is a limitation of the Android operating system.
For Whatsapp, in order to get the messages without Root, you will need to connect the phone to your computer and run a script on your PC. Please read the article for more info Whatsapp spy.
ROOT process is different for each model of smartphone and it requires physical access to the device. Unfortunately we can't root the phone for you because we don't have physical access to it. According to target phone model and Android OS version, you can find information about how to realize the ROOT process on Google or other search engines.
We can only record the activity of the default browser, Chrome( from Cell Phones Tracker App version 7.0 ) and S-browser( the default browser of Galaxy S5 ). If you use another browser like Mozilla or Dolphin you will not be able to view the logs on the site.
Our application records by default the new contacts added after you install it. You can create a list with all your contacts. All you need to do is to send an SMS command.